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    • Recent Articles

    • Check release note before bmc upgrade

      In some of our Mitac/Tyan old mb/system when trying to upgrade to latest bmc version it is very important to check the included release note as there are steps mandatory and required prior to upgrade/updating the bmc In this article we will use ...

    • How can I install Broadcom 9560-16i in R1520G6U2XD?

      The R1520G6U2XD can install a Broadcom 9560-16i to implement a 10x SATA/SAS environment. The customer needs to prepare two cables (P/N: 422B06600044, 422B06600054) to connect the Broadcom 9560-16i RAID adapter and the hard drive backplane.

    • Recommend Mini-DP to VGA or HDMI Adapter Models for C2811

      Recommend Mini-DP to VGA or HDMI Adapter Models for C2811 In the C2811 servers, it should use active mini-DP to VGA or HDMI adapter for working normally. The recommended mini-DP to VGA or HDMI adapter list as follows: 1. PCT_MiniDP adapter 2. ...

    • Why does the C2810Z5 not support AMD EPYC 9004 Processors (Genoa)?

      Q: Why does the C2810Z5 not support AMD EPYC 9004 Processors (Genoa)? A: The C2810Z5 BIOS image does not include EPYC 9004 (Genoa) microcode. As a result, the system cannot properly initialize or operate with Genoa / EPYC 9004 series CPUs, and these ...

    • How to use the standoff (452T52800008) in R2520G6 AK box?

      Question: How to use the standoff (452T52800008) in R2520G6 AK box? Answer: 1. The standoff (452T52800008) is designed for installing TPM at DC-SCM module. Due to R2520G6 DC-SCM module containing standoff already. So, it’s no use in R2520G6 system. ...

    • Popular Articles

    • Fox Creek PASS do not support HBM CPU (9400 MAX CPU)

      Attachment is our assessment at NPI stage, we and intel decided NOT to support since HBM will request thicker baseboard and cause that existing CYP off shelf chassis can not be leveraged.

    • Customer can't recovery BIOS setting after updated cap file (custom BIOS)

      This issue is related to NVRAM due to custom bios setting saved in NVRAM. Please follow Intel server Firmware Update Utility use guide Page18 to add "UpdateNvram " parameter. User guide link: ...

    • How to check end date of warranty for your server?

      For MiTACDSG Server products: 1. Please prepare SN of your server system or key component 2. Go to MiTACDSG portal as below, and enter the SN to check the end date of warranty MiTAC - Warranty Check

    • RMA application flow

      You could apply RMA from MiTAC ticket system by providing related SN, failure symptoms, event logs and after FAE judge the defective parts, then MiTAC Service team would issue RMA# to you for RMA return process. 1.Customer requests Technical Support ...

    • Could I copy person to see ticket thread who didn't own ticket account?

      Yes, for created ticket, it's allowed customer to reply via your email system, and add member in mail COPY loop whoever OWN or NOT OWN ticket account. And after ticket replied, he/she could see the ticket thread in his/her email system. In case same ...