Support for MiTAC Server Products

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Knowledge Base

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    • Recent Articles

    • Install Windows 10 (IOT 2019 English version) blue screen for S5652

      Install Windows 10 (IOT 2019 English version) blue screen Solution: Disable "Intel VT for Directed I/O (VT-d) BIOS setting To disable "Intel VT for Directed I/O (VT-d)”. “Extended APIC” also needs to de disabled. CPU -> Processor Configuration -> ...

    • Memory works at 6400 speed for S8050

      Memory works at 6400 speed Bios settings BIOS----Chipset----AMD CBS----UMC Common Options--DDR Timing Configuration----Memory Target Speed----Change to 6400

    • Why R1520/R2520 BMC show CPU0,CPU1 PROCHOT thermal alert even though CPU temperature is normal?

      Symptom: BMC show CPU 0,1 PROCHOT alert when a PSU is removed or AC loss ,as shown in the fighre below. Cause: Since the PSU and CPU share the PMBUS circuit, when a PSU event is triggered, it will also simultaneously trigger a CPU event, which will ...

    • How to adjust S8030 system FAN speed

      Example: ipmitool raw 0x2e 0x44 0xfd 0x19 0x00 0x00(PWM number) 0x01 0x32(duty setting 50%) Hex 0x1e (duty setting) 30%， 0x28 40% 0x32 50% 0x3c 60% 0x46 70% 0x50 80% 0x5a 90% 0x64 100% 0x00(PWM number) FAN0 0x02 FAN2 0x03 FAN3 0x04 FAN4 0x05 FAN5

    • How to adjust S5652 system FAN speed

      Example: ipmitool raw 0x2e 0x44 0xfd 0x19 0x00 0x00(PWM number) 0x01 0x32(duty setting 50%) Hex： 0x1e (duty setting) 30%， 0x28 40% 0x32 50% 0x3c 60% 0x46 70% 0x50 80% 0x5a 90% 0x64 100% 0x00(PWM number) FAN0 0x01 FAN1 0x02 FAN2 0x03 FAN3 0x04 FAN4 ...

    • Popular Articles

    • Fox Creek PASS do not support HBM CPU (9400 MAX CPU)

      Attachment is our assessment at NPI stage, we and intel decided NOT to support since HBM will request thicker baseboard and cause that existing CYP off shelf chassis can not be leveraged.

    • Customer can't recovery BIOS setting after updated cap file (custom BIOS)

      This issue is related to NVRAM due to custom bios setting saved in NVRAM. Please follow Intel server Firmware Update Utility use guide Page18 to add "UpdateNvram " parameter. User guide link: ...

    • How to check end date of warranty for your server?

      For MiTACDSG Server products: 1. Please prepare SN of your server system or key component 2. Go to MiTACDSG portal as below, and enter the SN to check the end date of warranty MiTAC - Warranty Check

    • RMA application flow

      You could apply RMA from MiTAC ticket system by providing related SN, failure symptoms, event logs and after FAE judge the defective parts, then MiTAC Service team would issue RMA# to you for RMA return process. 1.Customer requests Technical Support ...

    • Could I copy person to see ticket thread who didn't own ticket account?

      Yes, for created ticket, it's allowed customer to reply via your email system, and add member in mail COPY loop whoever OWN or NOT OWN ticket account. And after ticket replied, he/she could see the ticket thread in his/her email system. In case same ...