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    • Recent Articles

    • Recommend Mini-DP to VGA or HDMI Adapter Models for C2811

      Recommend Mini-DP to VGA or HDMI Adapter Models for C2811 In the C2811 servers, it should use active mini-DP to VGA or HDMI adapter for working normally. The recommended mini-DP to VGA or HDMI adapter list as follows: 1. PCT_MiniDP adapter 2. ...

    • Why does the C2810Z5 not support AMD EPYC 9004 Processors (Genoa)?

      Q: Why does the C2810Z5 not support AMD EPYC 9004 Processors (Genoa)? A: The C2810Z5 BIOS image does not include EPYC 9004 (Genoa) microcode. As a result, the system cannot properly initialize or operate with Genoa / EPYC 9004 series CPUs, and these ...

    • How to use the standoff (452T52800008) in R2520G6 AK box?

      Question: How to use the standoff (452T52800008) in R2520G6 AK box? Answer: 1. The standoff (452T52800008) is designed for installing TPM at DC-SCM module. Due to R2520G6 DC-SCM module containing standoff already. So, it’s no use in R2520G6 system. ...

    • What is the maximum current of S8050 4 pin Fan connector?

      Q: What is the maximum current of S8050 4 pin Fan connector? A: The maximum current of the S8050 4-pin fan connector is 4A. This means the connector is designed to safely supply up to 4 amperes of current to the fan during operation. Exceeding this ...

    • BIOS optimization for S5652 iperf3 test

      Iperf3 test LAN speed performance is low Configuration： BIOS :V3.0 BMC:V7.08. CPU:INTEL(R)XEON(R) GOLD 6534 Memory：Transcend ,TS4GAR80V8E （32GB DDR5 4800 REG-DIMM 2Rx8 2Gx8 CL40） OS:Ubuntu-22.04-desktop or Win11 IoT Ent LTSC 2024 LAN: Onboard Intel ...

    • Popular Articles

    • Fox Creek PASS do not support HBM CPU (9400 MAX CPU)

      Attachment is our assessment at NPI stage, we and intel decided NOT to support since HBM will request thicker baseboard and cause that existing CYP off shelf chassis can not be leveraged.

    • Customer can't recovery BIOS setting after updated cap file (custom BIOS)

      This issue is related to NVRAM due to custom bios setting saved in NVRAM. Please follow Intel server Firmware Update Utility use guide Page18 to add "UpdateNvram " parameter. User guide link: ...

    • How to check end date of warranty for your server?

      For MiTACDSG Server products: 1. Please prepare SN of your server system or key component 2. Go to MiTACDSG portal as below, and enter the SN to check the end date of warranty MiTAC - Warranty Check

    • RMA application flow

      You could apply RMA from MiTAC ticket system by providing related SN, failure symptoms, event logs and after FAE judge the defective parts, then MiTAC Service team would issue RMA# to you for RMA return process. 1.Customer requests Technical Support ...

    • Could I copy person to see ticket thread who didn't own ticket account?

      Yes, for created ticket, it's allowed customer to reply via your email system, and add member in mail COPY loop whoever OWN or NOT OWN ticket account. And after ticket replied, he/she could see the ticket thread in his/her email system. In case same ...