Popular Articles
Fox Creek PASS do not support HBM CPU (9400 MAX CPU)
Attachment is our assessment at NPI stage, we and intel decided NOT to support since HBM will request thicker baseboard and cause that existing CYP off shelf chassis can not be leveraged.
Customer can't recovery BIOS setting after updated cap file (custom BIOS)
This issue is related to NVRAM due to custom bios setting saved in NVRAM. Please follow Intel server Firmware Update Utility use guide Page18 to add "UpdateNvram " parameter. User guide link: ...
How to check end date of warranty for your server?
For MiTACDSG Server products: 1. Please prepare SN of your server system or key component 2. Go to MiTACDSG portal as below, and enter the SN to check the end date of warranty MiTAC - Intel® DSG Server Products Service Center - Warranty Information ...
RMA application flow
You could apply RMA from MiTAC ticket system by providing related SN, failure symptoms, event logs and after FAE judge the defective parts, then MiTAC Service team would issue RMA# to you for RMA return process. 1.Customer requests Technical Support ...
Could I copy person to see ticket thread who didn't own ticket account?
Yes, for created ticket, it's allowed customer to reply via your email system, and add member in mail COPY loop whoever OWN or NOT OWN ticket account. And after ticket replied, he/she could see the ticket thread in his/her email system. In case same ...