Support for MiTAC Server Products

Recent Articles
How to activate ASM or VROC key
Azure account is necessary for activate ASM key or VROC key. Please follow attached SOP to register Azure account before activate your ASM key & VROC key.
Could customer add c.c. while creating a new ticket?
Yes, we enable this function for customer to add person in c.c. loop while creating a new ticket. So person in CCs could receive email notice while new ticket crated and further reply from MiTAC or customer.
How to use System Debug Log Advisor
1 . Generate the system debug log files using the link below. https://servertools.mitacmct.com/support/bmc-debug-log 2. Upload the system debug log files using the link below. https://servertools.mitacmct.com/sdla Below is an example.
How to Identify shipment from Intel or MiTAC from SN of System/MB?
Mitac DSG System Warranty Information Check.
Customers can utilize the provided link to access warranty information for their Mitac DSG sold system. They have the option to enter either the system's serial number or the component's serial number for verification. ...

Popular Articles
How to check end date of warranty for your server?
For MiTACDSG Server products: 1. Please prepare SN of your server system or key component 2. Go to MiTACDSG portal as below, and enter the SN to check the end date of warranty MiTAC - Intel® DSG Server Products Service Center - Warranty Information ...
RMA application flow
You could apply RMA from ticket system by providing related SN, failure symptoms, event logs and after FAE judge the defective parts, MiTACDSG team would issue RMA# to you for RMA return process. 1.Customer requests Technical Support assistance from ...
Could I copy person to see ticket thread who didn't own ticket account?
Yes, for created ticket, it's allowed customer to reply via your email system, and add member in mail COPY loop whoever OWN or NOT OWN ticket account. And after ticket replied, he/she could see the ticket thread in his/her email system. In case same ...
How to Upload VROC or BMC Management Key
Upload via BMC Web Console 1. Login to Integrated BMC Web Console. 2. Click “Configuration” in menu bar and click “License Management”. 3. Click “Choose File” and select license key file (*.v2c) then click "Open" then "Upload" 5. BMC Web console will ...
How to use System Debug Log Advisor
1 . Generate the system debug log files using the link below. https://servertools.mitacmct.com/support/bmc-debug-log 2. Upload the system debug log files using the link below. https://servertools.mitacmct.com/sdla Below is an example.

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