Could customer add c.c. while creating a new ticket?
Yes, we enable this function for customer to add person in c.c. loop while creating a new ticket.
So person in CCs could receive email notice while new ticket crated and further reply from MiTAC or customer.
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Guideline of MiTAC online service center & ticket system - Issue support ticket (for technical/Warranty support) - Check warranty coverage - Help Desk (Chat/Web call) Please refer to enclosed slides for details~Could I copy person to see ticket thread who didn't own ticket account?
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