Could I response ticket via my email system?

• Related Articles

• Could I copy person to see ticket thread who didn't own ticket account?

  Yes, for created ticket, it's allowed customer to reply via your email system, and add member in mail COPY loop whoever OWN or NOT OWN ticket account. And after ticket replied, he/she could see the ticket thread in his/her email system. In case same ...

• Guideline of MiTAC online service center and ticket system

  Guideline of MiTAC online service center & ticket system - Issue support ticket (for technical/Warranty support) - Check warranty coverage - Help Desk (Chat/Web call) Please refer to enclosed slides for details~

• Didn't receive confirmation mail to active account after sign up the ticket system

  While you sign up, register on MiTAC ticket system, the system will send you a confirmation mail to confirm your email and active your account. If you didn't receive confirmation mail from ticket system after your sign up, please check if it got ...

• Could customer add c.c. while creating a new ticket?

  Yes, we enable this function for customer to add person in c.c. loop while creating a new ticket. So person in CCs could receive email notice while new ticket crated and further reply from MiTAC or customer.

• How to choose product “Family Name” while creating ticket?

  Provide guideline to choose right family name in quicker way while creating a support ticket. (as enclosed attachment)