Could I response ticket via my email system?

Could I response ticket via my email system?

Yes, it's allowed. 

      After ticket creation by you in ticket system, and FAE would provide response accordingly.

      When you receive email notice from FAE with ticket #, it's allowed for you to reply ticket via email system afterward. 
      Related your replied information would be imported to ticket system accordingly.

MiTAC DSG Support team

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