Didn't receive confirmation mail to active account after sign up the ticket system

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• Could I copy person to see ticket thread who didn't own ticket account?

  Yes, for created ticket, it's allowed customer to reply via your email system, and add member in mail COPY loop whoever OWN or NOT OWN ticket account. And after ticket replied, he/she could see the ticket thread in his/her email system. In case same ...

• Could I response ticket via my email system?

  Yes, it's allowed. After ticket creation by you in ticket system, and FAE would provide response accordingly. When you receive email notice from FAE with ticket #, it's allowed for you to reply ticket via email system afterward. Related your replied ...

• Could customer add c.c. while creating a new ticket?

  Yes, we enable this function for customer to add person in c.c. loop while creating a new ticket. So person in CCs could receive email notice while new ticket crated and further reply from MiTAC or customer.

• How to choose product “Family Name” while creating ticket?

  Provide guideline to choose right family name in quicker way while creating a support ticket. (as enclosed attachment)