Didn't receive confirmation mail to active account after sign up the ticket system
While you sign up, register on MiTAC ticket system, the system will send you a confirmation mail to confirm your email and active your account.
If you didn't receive confirmation mail from ticket system after your sign up, please check if it got stuck by your Email SPAM filter.
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Could I copy person to see ticket thread who didn't own ticket account?
Yes, for created ticket, it's allowed customer to reply via your email system, and add member in mail COPY loop whoever OWN or NOT OWN ticket account. And after ticket replied, he/she could see the ticket thread in his/her email system. In case same ...
Could I response ticket via my email system?
Yes, it's allowed. After ticket creation by you in ticket system, and FAE would provide response accordingly. When you receive email notice from FAE with ticket #, it's allowed for you to reply ticket via email system afterward. Related your replied ...
Guideline of MiTAC DSG online service center
Guideline of MiTAC DSG online service center - Issue support ticket (for technical/Warranty support) - Check warranty coverage - Help Desk (Chat/Web call)
Could customer add c.c. while creating a new ticket?
Yes, we enable this function for customer to add person in c.c. loop while creating a new ticket. So person in CCs could receive email notice while new ticket crated and further reply from MiTAC or customer.
RMA application flow
You could apply RMA from ticket system by providing related SN, failure symptoms, event logs and after FAE judge the defective parts, MiTACDSG team would issue RMA# to you for RMA return process. 1.Customer requests Technical Support assistance from ...