Didn't receive confirmation mail to active account after sign up the ticket system
While you sign up, register on MiTAC ticket system, the system will send you a confirmation mail to confirm your email and active your account.
If you didn't receive confirmation mail from ticket system after your sign up, please check if it got stuck by your Email SPAM filter.
Related Articles
Guideline of MiTAC online service center and ticket system
Guideline of MiTAC online service center & ticket system - Issue support ticket (for technical/Warranty support) - Check warranty coverage - Help Desk (Chat/Web call) Please refer to enclosed slides for details~
Could I copy person to see ticket thread who didn't own ticket account?
Yes, for created ticket, it's allowed customer to reply via your email system, and add member in mail COPY loop whoever OWN or NOT OWN ticket account. And after ticket replied, he/she could see the ticket thread in his/her email system. In case same ...
Could I response ticket via my email system?
Yes, it's allowed. After ticket creation by you in ticket system, and FAE would provide response accordingly. When you receive email notice from FAE with ticket #, it's allowed for you to reply ticket via email system afterward. Related your replied ...
Could customer add c.c. while creating a new ticket?
Yes, we enable this function for customer to add person in c.c. loop while creating a new ticket. So person in CCs could receive email notice while new ticket crated and further reply from MiTAC or customer.
Issue with H100 / L40 / L40s not detected in the system
If the Nvidia H100 / L40 / L40s cards are not detected in your system please check the power connection to the power supply has the correct sense pins to card. Table 7 lists the power level options identifiable by the PCIe 16-pin power connecter per ...