Guideline of MiTAC online service center and ticket system

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• How to get the firmware customization user guide for MiTAC DSG series products?

  Question How to get the firmware customization user guide for MiTAC DSG series products? Answer 1. The Firmware Customization website is intended for MiTAC DSG products, such as S2600WF, D50TNP, M50CYP, D50DNP and M50FCP. You need to log in to access ...

• How to obtain warranty service?

  Question How to obtain warranty service? Answer To obtain warranty service for the product, you may contact your original place of purchase in accordance with its instructions, or contact MiTAC if you purchased from MiTAC directly. Go to MiTAC online ...

• Could I response ticket via my email system?

  Yes, it's allowed. After ticket creation by you in ticket system, and FAE would provide response accordingly. When you receive email notice from FAE with ticket #, it's allowed for you to reply ticket via email system afterward. Related your replied ...

• Intel Report / Web Ticket Portal Guide

  For issue submission, please provide the following information attached/included to the case: (1) Issue Description <be as descriptive as possible, e.g. provide replication steps, whether new or existing installation, etc..> (2) Server Serial Number ...

• Didn't receive confirmation mail to active account after sign up the ticket system

  While you sign up, register on MiTAC ticket system, the system will send you a confirmation mail to confirm your email and active your account. If you didn't receive confirmation mail from ticket system after your sign up, please check if it got ...