Guideline of MiTAC online service center and ticket system

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• How to get the firmware customization user guide for MiTAC DSG series products?

  Question How to get the firmware customization user guide for MiTAC DSG series products? Answer 1. The Firmware Customization website is intended for MiTAC DSG products, such as S2600WF, D50TNP, M50CYP, D50DNP and M50FCP. You need to log in to access ...

• How to obtain warranty service?

  Question How to obtain warranty service? Answer To obtain warranty service for the product, you may contact your original place of purchase in accordance with its instructions, or contact MiTAC if you purchased from MiTAC directly. Go to MiTAC online ...

• Mitac DSG System Warranty Information Check.

  Customers can utilize the provided link to access warranty information for their Mitac DSG sold system. They have the option to enter either the system's serial number or the component's serial number for verification. ...

• How to identify MiTAC direct Shipment?

  MiTAC has acquired rights to manufacture Intel DSG systems and ship them to prospective customers beginning Q3’2023 Intel DSG will continue to support Intel-shipped systems through the end of the warranty period. Standard warranty period is 3 years. ...

• Could I response ticket via my email system?

  Yes, it's allowed. After ticket creation by you in ticket system, and FAE would provide response accordingly. When you receive email notice from FAE with ticket #, it's allowed for you to reply ticket via email system afterward. Related your replied ...