How to Identify shipment from Intel or MiTAC from SN of System/MB?

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• How to identify MiTAC direct Shipment?

  MiTAC has acquired rights to manufacture Intel DSG systems and ship them to prospective customers beginning Q3’2023 Intel DSG will continue to support Intel-shipped systems through the end of the warranty period. Standard warranty period is 3 years. ...

• Mitac DSG System Warranty Information Check.

  Customers can utilize the provided link to access warranty information for their Mitac DSG sold system. They have the option to enter either the system's serial number or the component's serial number for verification. ...

• Guideline of MiTAC DSG online service center

  Guideline of MiTAC DSG online service center - Issue support ticket (for technical/Warranty support) - Check warranty coverage - Help Desk (Chat/Web call)

• Could I response ticket via my email system?

  Yes, it's allowed. After ticket creation by you in ticket system, and FAE would provide response accordingly. When you receive email notice from FAE with ticket #, it's allowed for you to reply ticket via email system afterward. Related your replied ...

• Didn't receive confirmation mail to active account after sign up the ticket system

  While you sign up, register on MiTAC ticket system, the system will send you a confirmation mail to confirm your email and active your account. If you didn't receive confirmation mail from ticket system after your sign up, please check if it got ...