How to Identify shipment from Intel or MiTAC from SN of System/MB?

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• How to identify MiTAC direct Shipment?

  MiTAC has acquired rights to manufacture Intel DSG systems and ship them to prospective customers beginning Q3’2023 Intel DSG will continue to support Intel-shipped systems through the end of the warranty period. Standard warranty period is 3 years. ...

• Mitac DSG sytem warranty check.

  Customers can easily check the warranty information of Mitac sold systems using the link provided below. Customers can use either the system's serial number (SN) or the serial number of individual components. ...

• Guideline of MiTAC online service center and ticket system

  Guideline of MiTAC online service center & ticket system - Issue support ticket (for technical/Warranty support) - Check warranty coverage - Help Desk (Chat/Web call) Please refer to enclosed slides for details~

• Mitac DSG System Warranty Information Check.

  Customers can utilize the provided link to access warranty information for their Mitac DSG sold system. They have the option to enter either the system's serial number or the component's serial number for verification. ...

• Could I response ticket via my email system?

  Yes, it's allowed. After ticket creation by you in ticket system, and FAE would provide response accordingly. When you receive email notice from FAE with ticket #, it's allowed for you to reply ticket via email system afterward. Related your replied ...