How to get MiTAC CTO portal access right?
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Guideline of MiTAC online service center and ticket system
Guideline of MiTAC online service center & ticket system - Issue support ticket (for technical/Warranty support) - Check warranty coverage - Help Desk (Chat/Web call) Please refer to enclosed slides for details~
Mitac DSG System Warranty Information Check.
Customers can utilize the provided link to access warranty information for their Mitac DSG sold system. They have the option to enter either the system's serial number or the component's serial number for verification. ...
How to identify MiTAC direct Shipment?
MiTAC has acquired rights to manufacture Intel DSG systems and ship them to prospective customers beginning Q3’2023 Intel DSG will continue to support Intel-shipped systems through the end of the warranty period. Standard warranty period is 3 years. ...
RMA application flow
You could apply RMA from MiTAC ticket system by providing related SN, failure symptoms, event logs and after FAE judge the defective parts, then MiTAC Service team would issue RMA# to you for RMA return process. 1.Customer requests Technical Support ...
How to activate ASM or VROC key
Azure account is necessary for activate ASM key or VROC key. Please follow attached SOP to register Azure account before activate your ASM key & VROC key.