How to activate ASM or VROC key

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• How to Upload VROC or BMC Management Key

  Upload via BMC Web Console 1. Login to Integrated BMC Web Console. 2. Click “Configuration” in menu bar and click “License Management”. 3. Click “Choose File” and select license key file (*.v2c) then click "Open" then "Upload" 5. BMC Web console will ...

• How to check end date of warranty for your server?

  For MiTACDSG Server products: 1. Please prepare SN of your server system or key component 2. Go to MiTACDSG portal as below, and enter the SN to check the end date of warranty MiTAC - Intel® DSG Server Products Service Center - Warranty Information ...

• How to choose product “Family Name” while creating ticket?

  Provide guideline to choose right family name in quicker way while creating a support ticket. (as enclosed attachment)

• Guideline of MiTAC online service center and ticket system

  Guideline of MiTAC online service center & ticket system - Issue support ticket (for technical/Warranty support) - Check warranty coverage - Help Desk (Chat/Web call) Please refer to enclosed slides for details~

• RMA application flow

  You could apply RMA from MiTAC ticket system by providing related SN, failure symptoms, event logs and after FAE judge the defective parts, then MiTAC Service team would issue RMA# to you for RMA return process. 1.Customer requests Technical Support ...