How to use System Debug Log Advisor
1 . Generate the system debug log files using the link below.
https://servertools.mitacmct.com/support/bmc-debug-log
2. Upload the system debug log files using the link below.
https://servertools.mitacmct.com/sdla
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Issues with decrypting a debug log.
Description: The system was unable to decrypt the debug log. Below is an example. Resolution: The system's BMC needs to be updated to the latest version. WarningMake sure the system configuration is backed up.Guideline of MiTAC online service center and ticket system
Guideline of MiTAC online service center & ticket system - Issue support ticket (for technical/Warranty support) - Check warranty coverage - Help Desk (Chat/Web call) Please refer to enclosed slides for details~Issue with H100 / L40 / L40s not detected in the system
If the Nvidia H100 / L40 / L40s cards are not detected in your system please check the power connection to the power supply has the correct sense pins to card. Table 7 lists the power level options identifiable by the PCIe 16-pin power connecter per ...Mitac DSG System Warranty Information Check.
Customers can utilize the provided link to access warranty information for their Mitac DSG sold system. They have the option to enter either the system's serial number or the component's serial number for verification. ...Could I response ticket via my email system?
Yes, it's allowed. After ticket creation by you in ticket system, and FAE would provide response accordingly. When you receive email notice from FAE with ticket #, it's allowed for you to reply ticket via email system afterward. Related your replied ...