Compability
How to activate ASM or VROC key
Azure account is necessary for activate ASM key or VROC key. Please follow attached SOP to register Azure account before activate your ASM key & VROC key.
Could customer add c.c. while creating a new ticket?
Yes, we enable this function for customer to add person in c.c. loop while creating a new ticket. So person in CCs could receive email notice while new ticket crated and further reply from MiTAC or customer.
How to use System Debug Log Advisor
1 . Generate the system debug log files using the link below. https://servertools.mitacmct.com/support/bmc-debug-log 2. Upload the system debug log files using the link below. https://servertools.mitacmct.com/sdla Below is an example.