Support for MiTAC Server Products

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    • Recent Articles

    • FT83A-B7129 cable connection table

      FT83A-B7129 cable connection table 1. Fan PWR & FAN ctrl Cable M7129F83-FB to S7129 MB Fan board Connect to S7129 M/B FAN PWR Cable J9 → J46 P/N: 422T62700004 FAN Ctrl Cable J10 → FAN_HD1 P/N: 422T53400003 2. FP Ctrl Cable (P/N: 422T62700009) ...
    • How many GPU cards can I install into B8261T85E8HR-2T-N(-HE) system?

      Question: How many GPU cards can I install into B8261T85E8HR-2T-N(-HE) system? Answer: B8251T85E8HR-2T-N(-HE) can be installed below GPU cards. AMD: Model Device Interface Power Consumption Form Factor Qty. MI210 64GB PCI-E 4.0 x16 300W FHFL, ...
    • How to distinguish S8050 supports 6400 memory

      How to distinguish S8050 supports 6400 memory Supports 6400 memory PCB PON (R04) Supports memory 4800 PCB MOA (R03)
    • Install Windows 10 (IOT 2019 English version) blue screen for S5652

      Install Windows 10 (IOT 2019 English version) blue screen Solution: Disable "Intel VT for Directed I/O (VT-d) BIOS setting To disable "Intel VT for Directed I/O (VT-d)”. “Extended APIC” also needs to de disabled. CPU -> Processor Configuration -> ...
    • Memory works at 6400 speed for S8050

      Memory works at 6400 speed Bios settings BIOS----Chipset----AMD CBS----UMC Common Options--DDR Timing Configuration----Memory Target Speed----Change to 6400
    • Popular Articles

    • Fox Creek PASS do not support HBM CPU (9400 MAX CPU)

      Attachment is our assessment at NPI stage, we and intel decided NOT to support since HBM will request thicker baseboard and cause that existing CYP off shelf chassis can not be leveraged.
    • Customer can't recovery BIOS setting after updated cap file (custom BIOS)

      This issue is related to NVRAM due to custom bios setting saved in NVRAM. Please follow Intel server Firmware Update Utility use guide Page18 to add "UpdateNvram " parameter. User guide link: ...
    • How to check end date of warranty for your server?

      For MiTACDSG Server products: 1. Please prepare SN of your server system or key component 2. Go to MiTACDSG portal as below, and enter the SN to check the end date of warranty MiTAC - Warranty Check
    • RMA application flow

      You could apply RMA from MiTAC ticket system by providing related SN, failure symptoms, event logs and after FAE judge the defective parts, then MiTAC Service team would issue RMA# to you for RMA return process. 1.Customer requests Technical Support ...
    • Could I copy person to see ticket thread who didn't own ticket account?

      Yes, for created ticket, it's allowed customer to reply via your email system, and add member in mail COPY loop whoever OWN or NOT OWN ticket account. And after ticket replied, he/she could see the ticket thread in his/her email system. In case same ...