Support for MiTAC Server Products

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Knowledge Base

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    • Recent Articles

    • Ipmitool How To Modify BMC FRU for S8030

      Ipmitool How To Modify BMC FRU for S8030 Parameters ipmitool fru edit <FRU_ID > field section > Field Number > new value Chassis information: (c Section) Chassis Part Number( 0 )、 Chassis Serial( 1) Motherboard Information: (b Section) Board Mfg( 0 ...
    • R2520G6 fan behavior when the 600W GPU kit is installed without GPU fans and GPUs

      When ordering an R2520G6 L6/L9 configuration through CTO or confirming the system configuration with the sales team, if the system iqs configured with the 600W GPU Kit and the 1U heatsink module but no GPU is installed, the following behavior may ...
    • Does M50FCP support SNMP functionality in the BMC?

      Question Does M50FCP support SNMP functionality in the BMC? Answer NO. RD checked with the Intel team and confirmed that the EGS platform does not support SNMP in the BMC. Therefore, SNMP is not supported on M50FCP.
    • Does D50DNP support SNMP functionality in the BMC?

      Question Does D50DNP support SNMP functionality in the BMC? Answer NO. RD checked with the Intel team and confirmed that the EGS platform does not support SNMP in the BMC. Therefore, SNMP is not supported on D50DNP.
    • How to check CPLD and ROT version for R2520G6 & R1520G6

      How to check CPLD and ROT version for R2520G6 & R1520G6 Redfish URL: https://{BMC_IP}/redfish/v1/UpdateService/FirmwareInventory/cpld_active Redfish URL: https://{BMC_IP}/redfish/v1/UpdateService/FirmwareInventory/rot_fw_active
    • Popular Articles

    • Fox Creek PASS do not support HBM CPU (9400 MAX CPU)

      Attachment is our assessment at NPI stage, we and intel decided NOT to support since HBM will request thicker baseboard and cause that existing CYP off shelf chassis can not be leveraged.
    • Customer can't recovery BIOS setting after updated cap file (custom BIOS)

      This issue is related to NVRAM due to custom bios setting saved in NVRAM. Please follow Intel server Firmware Update Utility use guide Page18 to add "UpdateNvram " parameter. User guide link: ...
    • How to check end date of warranty for your server?

      For MiTACDSG Server products: 1. Please prepare SN of your server system or key component 2. Go to MiTACDSG portal as below, and enter the SN to check the end date of warranty MiTAC - Warranty Check
    • RMA application flow

      You could apply RMA from MiTAC ticket system by providing related SN, failure symptoms, event logs and after FAE judge the defective parts, then MiTAC Service team would issue RMA# to you for RMA return process. 1.Customer requests Technical Support ...
    • Could I copy person to see ticket thread who didn't own ticket account?

      Yes, for created ticket, it's allowed customer to reply via your email system, and add member in mail COPY loop whoever OWN or NOT OWN ticket account. And after ticket replied, he/she could see the ticket thread in his/her email system. In case same ...