Support for MiTAC Server Products

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Knowledge Base

Browse through our collection of articles, user guides and FAQs.

    • Recent Articles

    • How to check the PSU Fan Speed/PSU Fan Duty/PSU Input Voltage/PSU Output Power?

      Question How to check the PSU Fan Speed/PSU Fan Duty/PSU Input Voltage/PSU Output Power? Answer You can see the PSU fan run speed, duty, AC-in voltage, in the BMC sensor. Open a browser and log in to the BMC web console, Navigate to “Hardware ...

    • R1520G6 BMC Web UI login Password FAQ

      R1520G6 BMC Web UI login Password FAQ Q1. Refer to the AST2600 user's guide. The OpenBMC password cannot be used to log in. I tried "OpenBmc123" and "OpenBmc123.", but both were invalid. Ans: The first character is a digit, not a letter. Please try ...

    • How to use IPMI commands to get/control system status on R1520G6/R2520G6

      Question How to use IPMI commands to get/control system status on R1520G6/R2520G6 Answer This document explains how to use IPMI commands via two methods to get/control system status. IPMI (Local): Executed locally on R1520G6/R2520G6 Linux O/S. IPMI ...

    • How to obtain warranty service?

      Question How to obtain warranty service? Answer To obtain warranty service for the product, you may contact your original place of purchase in accordance with its instructions, or contact MiTAC if you purchased from MiTAC directly. Go to MiTAC online ...

    • How to use ipmi command to set next boot as PXE boot

      If customer needs to use ipmi command to set system next boot as PXE boot. Then customer can use below command to let their system boot to PXE mode at next power-on. ipmi command: #ipmitool chassis bootdev pxe (for Legacy mode) #ipmitool chassis ...

    • Popular Articles

    • How to check end date of warranty for your server?

      For MiTACDSG Server products: 1. Please prepare SN of your server system or key component 2. Go to MiTACDSG portal as below, and enter the SN to check the end date of warranty MiTAC - Intel® DSG Server Products Service Center - Warranty Information ...

    • RMA application flow

      You could apply RMA from MiTAC ticket system by providing related SN, failure symptoms, event logs and after FAE judge the defective parts, then MiTAC Service team would issue RMA# to you for RMA return process. 1.Customer requests Technical Support ...

    • Could I copy person to see ticket thread who didn't own ticket account?

      Yes, for created ticket, it's allowed customer to reply via your email system, and add member in mail COPY loop whoever OWN or NOT OWN ticket account. And after ticket replied, he/she could see the ticket thread in his/her email system. In case same ...

    • How to Upload VROC or BMC Management Key

      Upload via BMC Web Console 1. Login to Integrated BMC Web Console. 2. Click “Configuration” in menu bar and click “License Management”. 3. Click “Choose File” and select license key file (*.v2c) then click "Open" then "Upload" 5. BMC Web console will ...

    • How to use System Debug Log Advisor

      1 . Generate the system debug log files using the link below. https://servertools.mitacmct.com/support/bmc-debug-log 2. Upload the system debug log files using the link below. https://servertools.mitacmct.com/sdla Below is an example.