Support for MiTAC Server Products

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Knowledge Base

Browse through our collection of articles, user guides and FAQs.

    • Recent Articles

    • Support intel A770 for S5652

      Support intel A770 Bios code需開啟Resize BAR Support功能 Set Token “RESIZABLE_BAR_SUPPORT_DEFAULT_VALUE” value to 1 BIOS rebuild is required 1. code change in BIOS source file: a. Birchstream: ..\Edk2\MdeModulePkg\MdeModulePkg.dec b. Eagelstream: ...
    • How to choose product “Family Name” while creating ticket?

      Provide guideline to choose right family name in quicker way while creating a support ticket. (as enclosed attachment)
    • How to activate ASM or VROC key

      Azure account is necessary for activate ASM key or VROC key. Please follow attached SOP to register Azure account before activate your ASM key & VROC key. Please check the Intel notification letter and visit Intel servertool registration portal via ...
    • Could customer add c.c. while creating a new ticket?

      Yes, we enable this function for customer to add person in c.c. loop while creating a new ticket. So person in CCs could receive email notice while new ticket crated and further reply from MiTAC or customer.
    • How to use System Debug Log Advisor

      1 . Generate the system debug log files using the link below. https://servertools.mitacmct.com/support/bmc-debug-log 2. Upload the system debug log files using the link below. https://servertools.mitacmct.com/sdla Below is an example.
    • Popular Articles

    • How to check end date of warranty for your server?

      For MiTACDSG Server products: 1. Please prepare SN of your server system or key component 2. Go to MiTACDSG portal as below, and enter the SN to check the end date of warranty MiTAC - Intel® DSG Server Products Service Center - Warranty Information ...
    • RMA application flow

      You could apply RMA from MiTAC ticket system by providing related SN, failure symptoms, event logs and after FAE judge the defective parts, then MiTAC Service team would issue RMA# to you for RMA return process. 1.Customer requests Technical Support ...
    • Could I copy person to see ticket thread who didn't own ticket account?

      Yes, for created ticket, it's allowed customer to reply via your email system, and add member in mail COPY loop whoever OWN or NOT OWN ticket account. And after ticket replied, he/she could see the ticket thread in his/her email system. In case same ...
    • How to Upload VROC or BMC Management Key

      Upload via BMC Web Console 1. Login to Integrated BMC Web Console. 2. Click “Configuration” in menu bar and click “License Management”. 3. Click “Choose File” and select license key file (*.v2c) then click "Open" then "Upload" 5. BMC Web console will ...
    • How to use System Debug Log Advisor

      1 . Generate the system debug log files using the link below. https://servertools.mitacmct.com/support/bmc-debug-log 2. Upload the system debug log files using the link below. https://servertools.mitacmct.com/sdla Below is an example.