You
could apply RMA from MiTAC ticket system by providing related SN,
failure symptoms, event logs and
after FAE judge the defective parts, then MiTAC Service team would issue RMA# to you for RMA return process.
(customer
needs to sign in and add ticket, or need to sign up first if no access account)
2.Customer need to provide SN of product(eg. DIMM, MB, etc) and L9
system(if any), failure symptoms description, and event logs(if required, judged by MiTAC Technical
Support)
3.Technical Support FAE determines RMA
is required for resolution.
4.MiTAC team would offer RMA form for customer; and
customer need to fill out the form for RMA application.
5.MiTAC would issue RMA number to customer once the warranty
status has been verified.
6.Customer ships defective product back to MiTAC with RMA#
written clearly on the outside of the package.
7.MiTAC Service team would perform repair
after defective RMA received by MiTAC or provide replacement
for customer.
8.If customer carry L9 (system), MiTAC would offer
advanced replacement to customer before defective RMA received by MiTAC.