General
How to Upload VROC or BMC Management Key
Upload via BMC Web Console 1. Login to Integrated BMC Web Console. 2. Click “Configuration” in menu bar and click “License Management”. 3. Click “Choose File” and select license key file (*.v2c) then click "Open" then "Upload" 5. BMC Web console will ...
VMWARE Certificate link for DSG product.
FCP (SPR) ========================================================== https://www.vmware.com/resources/compatibility/detail.php?deviceCategory=server&productid=57357&vcl=true ...
Could I response ticket via my email system?
Yes, it's allowed. After ticket creation by you in ticket system, and FAE would provide response accordingly. When you receive email notice from FAE with ticket #, it's allowed for you to reply ticket via email system afterward. Related your replied ...
Could I copy person to see ticket thread who didn't own ticket account?
Yes, for created ticket, it's allowed customer to reply via your email system, and add member in mail COPY loop whoever OWN or NOT OWN ticket account. And after ticket replied, he/she could see the ticket thread in his/her email system. In case same ...
How to get MiTAC CTO portal access right?
Account requests for MiTAC CTO Portal access may be made to DSGSales@mitacmct.com MiTAC CTO Portal may be accessed at https://orderconfigurator.mitacmct.com
Can users from same company see created tickets together?
Yes, it's doable. Please raise a ticket for this request by offering email list of users from your company who has signed up MiTAC ticket system. We would group these users together under your company as request, then these users from same company ...
Didn't receive confirmation mail to active account after sign up the ticket system
While you sign up, register on MiTAC ticket system, the system will send you a confirmation mail to confirm your email and active your account. If you didn't receive confirmation mail from ticket system after your sign up, please check if it got ...
Guideline of MiTAC DSG online service center
Guideline of MiTAC DSG online service center - Issue support ticket (for technical/Warranty support) - Check warranty coverage - Help Desk (Chat/Web call)