How to choose product “Family Name” while creating ticket?

Provide guideline to choose right family name in quicker way while creating a support ticket. (as enclosed attachment)

• Related Articles

• Guideline of MiTAC online service center and ticket system

  Guideline of MiTAC online service center & ticket system - Issue support ticket (for technical/Warranty support) - Check warranty coverage - Help Desk (Chat/Web call) Please refer to enclosed slides for details~

• Could customer add c.c. while creating a new ticket?

  Yes, we enable this function for customer to add person in c.c. loop while creating a new ticket. So person in CCs could receive email notice while new ticket crated and further reply from MiTAC or customer.

• Intel Report / Web Ticket Portal Guide

  For issue submission, please provide the following information attached/included to the case: (1) Issue Description <be as descriptive as possible, e.g. provide replication steps, whether new or existing installation, etc..> (2) Server Serial Number ...

• How to Find Product Change Notifications and Product Discontinuance Notifications

  Product Change Notifications on MiTAC's Resource and Documentation Center allows users to search, view and download Product Change Notifications, Product Discontinuance Notifications for Intel products.

• 8030 family: BMC couldn't update pass V3.00 due to BMC version is too big for 32MB EPROM chip.

  Some of the older motherboards in the S8030 family use a smaller EPROM chip for the BMC. If your motherboard has a 32MB chip, it will only support BMC version up to V3.00. To upgrade to a higher version, you will need to replace the chip with a 64MB ...