General
How to check CPLD firmware version on R2520G6.
How to check CPLD firmware version on R2520G6.
How to locate HDD in B8056 by ipmitool raw command
For SKU B8056T70AE26HR & B8056T70V8E6HR
S8056-TU Series Memory Frequency Support Specification
The reason why S8056-TU series with AMD SP5 Turin CPU Memory Frequency don’t up to 6400Mhz
R1520G6 R2520G6 System Fan Keeps Running in the ACPI-S5 State
R1520G6 / R2520G6 System Fan Keeps Running in the ACPI-S5 State (DC-OFF).
Mitac EGS Platform Get BSOD Issue while installing WS2019 OS
Mitac EGS Platform Get BSOD Issue while installing WS2019 OS
M50FCP System Fan-4 Keep Running in the ACPI-S5 State
M50FCP System Fan Keeps Running in the ACPI-S5 State (DC-OFF) In the M50FCP server system configured with dual processors, dual PSUs, and an OCP Ethernet card, it is expected behavior for System Fan-4 to keep running even when the system is in the ...
All PSUs MUST have AC Cord Plug on G4520G6
The G4520G6 power supply system outputs 9,600 watts with a 3+1 redundancy configuration. All PSUs MUST have AC cord plug to ensure proper functionality. If a power supply modules is installed but not connected to an AC power source, it will trigger a ...
How to generate Google application password for Gmail
It's a SOP how to generate Google application password for Gmail
How to send B5642 BMC alert mail to Gmail SMTP server SOP
It's SOP how to send B5642 BMC alert mail to Google Gmail SMTP server
How to send S7130 BMC alert mail to Microsoft365 SMTP server SOP
It's a SOP how to send S7130 BMC alert mail to Microsoft365 SMTP server
How to check and enable /disable D50TNP power supply code redundancy
Please use Syscfg utility or IPMI tool raw command to check and enable/disable PSU CR feature. https://www.intel.com/content/www/us/en/support/articles/000025905/server-products/server-boards.html IPMI command : ipmitool raw 0x30 0x2e 0x01 Return ...
Need to setup “Performance” mode in Bios setup menu when using H100/L40/L40s GPU card on M50FCP2UR208 and M50FCP2UR216.
If the end user installs H100/L40/L40s GPU card on M50FCP2UR208 and M50FCP2UR216, the end user needs to install FCPGPGPU kit and manually switch fan profile to “Performance” mode in BIOS setup utility. BIOS setup utility: Advanced-->System Acoustic ...
HOWTO USE FRUEDIT ON UEFI-Built-in-Shell
HOWTO USE FRUEDIT ON UEFI-Built-in-Shell
Why TURIN SKU of B8056-TU Memory Not Run in 6400MHz
In the AMD document, the table below lists the memory frequency limitation in AMD SP5 TURIN 2DC design.
How to Enable the Software VROC in BIOS of R1520G6 R2520G6
The R1520G62, R2520G6 server support Intel Software VROC 9.0. The software VROC has two kinds license, one is Premium and the other one is Standard. The Premium software VROC license key supports RAID 0/1/5/10, the Standard software VROC license key ...
DDR5 MRDIMM (Multiplexed Rank DIMM ) support Intel Xeon 6500P/6700P-series processors.
The Ranks Per DIMM/Data Width are 2Rx8 and 2Rx4, the capacity up to 32Gb and 64GB under 1DPC. If Ranks Per DIMM and Data Width is 2Rx8, the MRDIMM Capacity up to 32GB If Ranks Per DIMM and Data Width is 2Rx4, the MRDIMM Capacity up to 64GB. Please ...
NV H200 GPU Power Cable for B8261T85E8HR-2T-N
NV H200 GPU Power Cable for B8261T85E8HR-2T-N Below is NV H200 GPU Power Cable for B8261T85E8HR-2T-N, MiTAC PN: 422B03800013. T1050H7A12502-2x6P+4P to 2x4P-GPU Power cable for H200-350mm.
ovirt4.4 Installation and Deployment
ovirt4.4 Installation and Deployment
HOWTO SEARCH VMWARE CERTIFIED PRODUCTS FROM MITAC WEBSITE
Please click the attached file to check on how-to search Mitac website for vmware certified products
Why TNP / DNP all nodes BMC port assigned IP when plug in network cable in 1 node only
Symptom: Installed networking cable in 1 node only ,but others nodes BMC assigned IP as well. Solution : Please check system rear side if installed EMP module . As below diagram , EMP module H/W design serial connect all nodes BMC port , so all nodes ...
MiTAC OTS Front Panel Conversion Cable
MiTAC OTS Front Panel Conversion Cable In the S8040, S7130, S7136… motherboards, the onboard connector FPIO_2 (or FPIO_1, as defined by the motherboard) is the front panel header. It is a 1.0mm 2x12 pin header. In the chassis, the front panel header ...
Intel Vroc key raid 10 maximum drives supportted
The Intel vroc key is an enterprise RAID solution that can support different raid levels from Raid 0,1,5to 10 depends on the vroc version you chosen however if you are setting up raid 10 the limitation is limited to 4 drives only even if you have ...
How to choose product “Family Name” while creating ticket?
Provide guideline to choose right family name in quicker way while creating a support ticket. (as enclosed attachment)
Mitac DSG sytem warranty check.
Customers can easily check the warranty information of Mitac sold systems using the link provided below. Customers can use either the system's serial number (SN) or the serial number of individual components. ...
How to Upload VROC or BMC Management Key
Upload via BMC Web Console 1. Login to Integrated BMC Web Console. 2. Click “Configuration” in menu bar and click “License Management”. 3. Click “Choose File” and select license key file (*.v2c) then click "Open" then "Upload" 5. BMC Web console will ...
How to Enable TDX (Trust Domain Extension) in M50FCP Systems
To enable TDX (Trust Domain Extension) in M50FCP Systems:
VMWARE Certificate link for DSG product.
FCP (SPR) ========================================================== https://www.vmware.com/resources/compatibility/detail.php?deviceCategory=server&productid=57357&vcl=true ...
Could I response ticket via my email system?
Yes, it's allowed. After ticket creation by you in ticket system, and FAE would provide response accordingly. When you receive email notice from FAE with ticket #, it's allowed for you to reply ticket via email system afterward. Related your replied ...
Could I copy person to see ticket thread who didn't own ticket account?
Yes, for created ticket, it's allowed customer to reply via your email system, and add member in mail COPY loop whoever OWN or NOT OWN ticket account. And after ticket replied, he/she could see the ticket thread in his/her email system. In case same ...
DNP EMR pretest BIOS download link
Intel released pretest BIOS on INTEL RDC Please visit INTEL RDC and find content id 792400 https://www.intel.com/content/www/us/en/resources-documentation/developer.html#gs.1lpv5k
Customer can't recovery BIOS setting after updated cap file (custom BIOS)
This issue is related to NVRAM due to custom bios setting saved in NVRAM. Please follow Intel server Firmware Update Utility use guide Page18 to add "UpdateNvram " parameter. User guide link: ...
Fox Creek PASS do not support HBM CPU (9400 MAX CPU)
Attachment is our assessment at NPI stage, we and intel decided NOT to support since HBM will request thicker baseboard and cause that existing CYP off shelf chassis can not be leveraged.
WIN2022 coprocessor yellow mark on FCP
Customer may see coprocessor yellow mark under win2022 , as Intel product support suggestion , need install QuickAssist driver . Intel product support : Device Manager Shows Missing Drivers for Coprocessor Coprocessor yellow mark: Intel QuickAssist ...
Intel Ethernet Adapter Port Down Issue
Add-in Intel Ethernet Adapter (NIC) Port Down Issue Example Symptom:under VMWare ESXi environment wherein vmnic#1 port is down commands: esxcli network nic get -n vmnic# esxcli network nic list Steps to troubleshoot to resolve the issue (1) Re-seat ...
Intel Server Board S2600WF_Cohesity_Drive Reseat_replacement
Intel Server Board S2600WF (Cohesity) Storage Drive/Cable Reseat: (1) Drive Reseat/Replace - The steps below can be performed while the server is running. a. Identify the correct slot location depending on the chassis type 1U System Figure 1 R1208 - ...
Intel Server Board S2600WF_Memory_Reseat or Replacement_Guide
Memory(DIMM) Re-seat / Replacement Instructions for Intel® Server Board S2600WF-based System Example Symptoms: Alert notification through BMC Web Console Purlple Screen Of Death(PSOD) Note: If There is no catastrophic issue (PSOD, unexpected ...
Intel Report / Web Ticket Portal Guide
For issue submission, please provide the following information attached/included to the case: (1) Issue Description <be as descriptive as possible, e.g. provide replication steps, whether new or existing installation, etc..> (2) Server Serial Number ...
How to get MiTAC CTO portal access right?
Account requests for MiTAC CTO Portal access may be made to DSGSales@mitacmct.com MiTAC CTO Portal may be accessed at https://orderconfigurator.mitacmct.com
L9 Naming Decoder
<for internal agent only> L9 Naming Decoder from Intel CPE
Can users from same company see created tickets together?
Yes, it's doable. Please raise a ticket for this request by offering email list of users from your company who has signed up MiTAC ticket system. We would group these users together under your company as request, then these users from same company ...
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